Online Sales – T&Cs / Delivery

Delivery

We currently only despatch to UK Mainland addresses. Unfortunately we do not offer shipping to customers in Northern Ireland / Channel Islands / Scottish Highlands & Islands and International locations.

Delivery costs will be calculated and included within the checkout process.

  • Standard delivery: At the current time your order will take an estimated 3-5 days to despatch, although we will endeavour to despatch your order as quickly as possible.
  • 2 Man Delivery: Certain products require a 2 man delivery service, due to the nature of the product or size of the product.. All two-man delivery orders will be collected from our warehouse on a Monday, Wednesday and Friday at which point our delivery partner will contact you once it’s arrived at your local depot to arrange a delivery time that works best for your customer. We are currently experiencing a two week delivery time from time of order.

Unfortunately, we are currently not able to provide automated tracking numbers for your orders. We do appreciate this would be an ideal solution and we are working towards having this in place in the future. 

What about returns?

We will only accept returns on two conditions: Firstly, if the product arrives damaged and is reported within 48 hours or secondly, if we’ve sent the wrong item.

Please note if you believe that your order has been delivered in poor condition please do not sign for it and return it to the sender with the driver.

Can I specify delivery details & times?

If you have a specific requirement with delivery then please let us know before we despatch by entering delivery notes in the checkout and we can try our best to fulfil that for you.

PLEASE NOTE: UNDER SALE CONDITIONS THE DESPATCH TIMES MAY VARY DUE TO THE VOLUME OF ORDERS. WE WILL TRY AND MEET ANY SPECIFIC REQUESTS.

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